How do you provide customer support?
Our customer support department uses a ticket system. We use chat and phone calls as auxiliary options to communicate on administrative and financial matters only.
To submit a ticket, please go to the Request support section.
How can I decrease the ticket processing time?
- Ensure you submit a ticket after logging in into your billing account. Only in this case, we will be able to identify your client's account, see your prepaid services, and help you as soon as possible.
- Please choose a corresponding service on the ticket page.
- Please do not duplicate tickets.
- The more tickets in line, the longer it takes to process it.
- Several employees take care of tickets. If you submit several identical tickets, it will result in misunderstandings.
- Please do not send identical messages on the ticket. Every time you send it, it turns on the wait timer. Every new message with no response resets the timer and makes your ticket go to the end of the line.
- Please provide as many details as possible. Ensure you provide the correct information: plans, IDs of the services, account numbers, IP addresses, etc.
- If you are not sure what department to contact, please submit a customer care request. We'll forward your ticket to the corresponding department.
Otherwise, the ticket response time can increase considerably.