What does it mean to change the plan?
You can either upgrade or downgrade your server's rate plan. For instance, you can switch from WHS-2 to WHS-6, or vice versa.
When you change your plan within a tariff line, you upgrade or downgrade your server's configuration.
How to upgrade the plan?
Only a specialist from the customer care department can upgrade the plan upon your request. You will have to submit a ticket.
After you submit a request, our specialists will issue an invoice for the plans' fee difference. Your server's configuration will be upgraded within 5 to 10 minutes once it is confirmed that the server is unavailable. Your server's IP address will stay the same.
Once the plan is upgraded, you should increase your hard drive capacity.
- Right-click on the Start menu and select Disk Management.
- Right-click on the Local Drive (C:) and select "Extend Volume...".
- A window will open. In the "Select the amount of space in MB" field, enter the maximum amount of space and click Next.
- In the text window, check the selected settings and click Finish if they are correct.
- Your hard drive capacity has increased — done!
How to degrade the plan?
Only a specialist from the customer care department can downgrade the plan upon your request. You will have to submit a ticket.
To downgrade your plan, it is required to reduce your server's hard drive capacity. Here is how to do it.
Right-click on the Start menu and choose Disk Management.
- Right-click on the Local Drive (C:) and choose Shrink Volume. If you have more than one disk, reduce the total capacity to the required level.
A window will open. In the "Enter the amount of space to shrink in MB" field, enter the shrinkage amount and click Shrink.
For instance, there are 30 GB for WHS-4 plans. You have to switch to the WHS-2 plan with 20 GB available. In this case, the disk capacity shrinkage will be 11–12 GB.
Afterward, you can check the resulting capacity of your local disk (C:) (and others' if applicable) and the unallocated space (Unallocated).
Submit a ticket to downgrade your plan. Our specialists will issue an invoice. Since the new plan is cheaper, the invoice will contain the fee difference. This difference will be refunded to your billing account. Your server's configuration will be downgraded within 5-10 minutes once it is confirmed that the server is unattainable. Your server's IP address will stay the same.